Return Policy Page
At Londonmarketplus, customer satisfaction is important to us. This Return & Refund Policy explains your rights and responsibilities when returning products purchased through our marketplace.
1. Return Eligibility:
You may request a return if:
The item is damaged or defective
The wrong product was delivered
The item does not match its description
You changed your mind (within 14 days under UK Consumer Contracts Regulations)
Returned items must be:
Unused and in original condition
In original packaging
Returned with proof of purchase
2. Return request timeframe:
Customers must submit a return request:
- Within 14 days of delivery for change-of-mind returns
- Within 30 days for faulty or incorrect items
Requests submitted outside this period may not be accepted.
3. Non-Returnable Items
The following items cannot be returned unless faulty:
Personal care or hygiene products
Perishable goods
Opened sealed items
Customized or personalized products
Digital downloads (if applicable)
4. How to return policy
To start a return:
- Contact customer support
- Provide order number and reason for return
- Attach photos if the item is damaged
- Wait for return approval instructions
Contact:
support@londonmarketplus.co.uk
+44 02037508899
5. Refund Processing
Once your return is received and inspected:
- Approved refunds are issued within 5–10 business days
- Refunds are returned to the original payment method
- Processing time may vary depending on your bank or provider
6. Return Shipping Costs
Return shipping responsibility depends on the reason:
Covered by Londonmarketplus / Seller
- Wrong item delivered
- Damaged or defective product
- Incorrect product description
Covered by Customer
- Change of mind
- Incorrect item ordered by customer
6. Return Shipping Costs
Return shipping responsibility depends on the reason:
Covered by Londonmarketplus / Seller
- Wrong item delivered
- Damaged or defective product
- Incorrect product description
Covered by Customer
- Change of mind
- Incorrect item ordered by customer
7. Exchanges
We offer replacements where:
- Items arrive damaged
- Incorrect items are delivered
- Products are faulty
Exchange availability depends on stock.
8. Marketplace Seller Returns
As a multi-vendor platform:
- Some items are shipped directly by third-party sellers
- Seller-specific return conditions may apply
- Londonmarketplus will assist in resolving disputes if needed
9. Late or Missing Refunds
If your refund has not arrived:
- Check your bank account again
- Contact your card provider
- Contact our support team
We will investigate promptly?
10. Consumer Rights (UK Customers)
This policy does not affect your rights under:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
You remain entitled to statutory protection.
11. Contact Support
Londonmarketplus Customer Support
BMP TW5V2 Ltd
102-105, Whitechapel High Street, London, E1 7RA, United Kingdom
Email: support@londonmarketplus.co.uk
landline: +44 02037508899
Welcome to Londonmarketplus
